TERMS & CONDITIONS

PURCHASE • PAYMENT • DELIVERY • RETURNS

These Terms & Conditions apply to purchases made through the Nirkohan™ online store. They explain the commercial relationship between the customer and the operator of the store, including order acceptance, payment, fulfillment, delivery, cancellations, returns, and refunds.

Nirkohan™ is owned and operated by Shenzhen Xingxingyuan Technology Co., Ltd.

When you submit an order through our store, you agree to these Terms & Conditions together with the policies applicable to that transaction.

A. PLACING AN ORDER

Products displayed through the Nirkohan™ store are offered subject to availability.

Before submitting an order, please review the selected product, variant, quantity, delivery address, contact information, and payment details.

Submitting an order does not by itself guarantee acceptance. An order may be reviewed before fulfillment.

We may reasonably decline or cancel an order in circumstances including:

  • unavailable inventory;

  • an obvious pricing or product-information error;

  • inability to authorize or process payment;

  • suspected fraud or unauthorized activity;

  • an unsupported or restricted delivery destination; or

  • another issue that reasonably prevents fulfillment.

If we cancel an order after payment has been successfully collected, the applicable amount will be returned through the original payment method where appropriate.

B. PRODUCT INFORMATION & AVAILABILITY

We make reasonable efforts to describe Nirkohan™ products accurately, including relevant dimensions, materials, functions, included accessories, colors, and other specifications.

Minor variations may occur because of manufacturing updates, measurement methods, photography, lighting, screen settings, or reasonable production differences.

Product availability, packaging, specifications, and selections may change over time.

Where a material product-information error affects an order, we may contact the customer before fulfillment to explain the issue and available options.

C. PRICES & PAYMENT

Prices applicable to an order are displayed during checkout when the purchase is submitted, subject to correction of obvious errors where permitted by law.

Available payment methods are displayed at checkout and may include eligible credit or debit cards and PayPal where available.

Payment processing may be provided by independent payment service providers.

Shipping charges, taxes, customs duties, or other applicable amounts may be displayed or handled separately depending on the order, destination, and applicable requirements.

Product prices and future promotions may change without affecting orders already validly completed, except where correction of an obvious error is permitted by applicable law.

D. SHIPPING CHARGES

Our current standard shipping structure is:

United States
Standard shipping is $4.99 for qualifying orders below $59.99.

International Destinations
Standard international shipping is $6.99 for qualifying orders below $59.99.

Free Standard Shipping
Orders with a qualifying merchandise subtotal of $59.99 or more receive free standard shipping.

Any destination-specific charges or available shipping methods shown during checkout form part of the applicable order information.

E. PROCESSING & DELIVERY

Orders normally require 2–5 business days for preparation before dispatch.

During particularly busy periods, processing may take up to 6 business days.

Estimated transit times after dispatch are:

Destination Estimated Transit Time
United States 7–13 business days
Canada, United Kingdom & Australia 9–15 business days
Other supported international destinations 13–20 business days

These are estimated transit windows rather than guaranteed delivery dates.

Carrier operations, customs procedures, public holidays, weather, destination conditions, address issues, and circumstances outside our reasonable control may affect actual delivery.

Additional fulfillment and delivery information is available in our Shipping & Delivery Policy.

F. FULFILLMENT & TRACKING

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type, and delivery destination.

We do not represent that every order is dispatched from the customer's country or from a particular local warehouse unless this is specifically stated for that order.

When tracking is available, shipment information will be sent to the email address associated with the order.

The carrier's first tracking update may take approximately 1–3 business days after dispatch to appear.

If tracking remains unchanged for an extended period, an order is significantly beyond its estimated delivery window, or a shipment appears to be lost, contact service@nirkohan.com with your order number so that we can review the available shipment information.

G. INTERNATIONAL ORDERS

International shipping is available to supported destinations displayed during checkout.

Depending on the destination, an international shipment may be subject to customs duties, import taxes, brokerage charges, or other government-imposed fees.

Unless specifically stated otherwise during checkout, these charges are separate from Nirkohan™ standard shipping fees and are the recipient's responsibility where applicable.

Customs processing can also affect estimated delivery times.

H. ORDER CHANGES & CANCELLATIONS

If you need to request a correction, change, or cancellation, contact service@nirkohan.com within 12 hours after placing the order.

Please include your order number and the email address used during checkout.

We will make reasonable efforts to accommodate eligible requests, but a change or cancellation cannot be guaranteed once fulfillment has progressed or the parcel has been dispatched.

We do not impose a separate cancellation fee merely for submitting an eligible cancellation request.

I. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Customers should inspect their order after delivery.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, contact service@nirkohan.com with the order number and clear photographs or other relevant evidence where appropriate.

For visible shipping damage, we recommend contacting us within 72 hours after delivery so that the condition of the parcel and product can be reviewed promptly.

After review, an appropriate solution may include a replacement, replacement component, refund, or return arrangement.

Qualifying problems caused by shipping damage, product defects, or fulfillment errors will be handled at no additional return shipping cost to the customer.

J. 30-DAY RETURNS

Eligible products may be returned within 30 calendar days after delivery.

For a standard preference-based return, the product must generally be:

  • unused;

  • in its original condition;

  • accompanied by relevant original packaging;

  • complete with applicable components, accessories, and manuals; and

  • supported by proof of purchase or a valid order number.

To begin a return, contact service@nirkohan.com before sending the product.

Please provide your order number, the product being returned, the reason for the request, and photographs or videos where relevant.

A return should not be shipped until the applicable return instructions have been provided.

K. RETURN SHIPPING & RETURN DESTINATION

For preference-based returns, including a change of mind regarding an otherwise correct and undamaged product, the customer is responsible for the return shipping cost.

For a qualifying damaged, defective, incorrect, or materially different item, Nirkohan™ will provide an appropriate return, replacement, or refund solution without additional return shipping cost to the customer.

Do not send returns to our business registration address.

Once a return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.

Return destinations may vary according to the product, delivery destination, and fulfillment arrangement.

L. REFUNDS

Once an eligible returned item has been received and inspected, we will notify the customer of the refund decision.

Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval.

Banks, card issuers, and payment providers may require additional time before a refund appears in the customer's account.

If more than 15 business days have passed since we confirmed refund approval, contact service@nirkohan.com with your order number.

Original or return shipping charges are handled according to the reason for the return, these Terms, our Returns & Refunds Policy, and applicable law.

M. FITNESS EQUIPMENT & CUSTOMER RESPONSIBILITY

Customers should review the instructions, intended use, applicable weight or resistance limits, warnings, and safety information supplied with Nirkohan™ fitness equipment.

Before use, inspect equipment for visible damage, excessive wear, loose components, or other conditions that could affect operation.

Exercise ability and individual circumstances vary. Nirkohan™ products do not carry a guarantee of specific fitness, health, strength, body composition, or performance results.

Nothing in our product information replaces appropriate medical or professional advice where such advice is needed.

N. CONSUMER RIGHTS

These Terms & Conditions are intended to describe the commercial rules that apply to purchases through our store.

They do not exclude, waive, or reduce statutory consumer protections that cannot lawfully be excluded.

Where mandatory consumer law gives a customer rights beyond a provision in these Terms, the applicable mandatory right will continue to apply.

O. RELATED STORE POLICIES

Additional details relevant to a purchase may be found in our:

Shipping & Delivery Policy
Processing, shipping rates, tracking, fulfillment, estimated delivery, and international shipping.

Returns & Refunds Policy
Return eligibility, return requests, return destinations, return shipping responsibilities, and refunds.

Privacy Policy
Collection and handling of personal information.

Terms of Use
Rules governing website access, accounts, content, intellectual property, prohibited conduct, and website availability.

If a transaction-specific provision displayed at checkout is required by applicable law or expressly agreed for a particular order, that provision may also form part of the transaction.

P. CHANGES & APPLICABLE LAW

We may update these Terms & Conditions when our products, fulfillment arrangements, payment practices, store policies, or applicable requirements change.

The current version will be posted on this page with an updated effective date where appropriate.

Purchases are subject to applicable laws and mandatory consumer protections relevant to the transaction.

Nothing in these Terms is intended to limit rights customers may have under mandatory laws applicable to their place of residence or purchase.

Q. BUSINESS & CUSTOMER SUPPORT

Nirkohan™ is owned and operated by:

Shenzhen Xingxingyuan Technology Co., Ltd.

Owner: Wu Jian
Phone: +86 17896447616
Customer Support Email: service@nirkohan.com

Business Address:
Room 617, Building A, Pengrunda Headquarters Building
No. 1 Sicheng Road, Yangmei Community
Bantian Subdistrict, Longgang District
Shenzhen

For order-related inquiries, please include your order number and the email address used at checkout.

Please do not send product returns to the business registration address unless customer support specifically instructs you to do so.