HELP & FAQ
Nirkohan⢠is owned and operated by Shenzhen Xingxingyuan Technology Co., Ltd.
Here you can find practical information about ordering, delivery, returns, and using Nirkohan⢠home fitness equipment. If your question is not covered below, contact our customer support team at service@nirkohan.com.
What kind of products does Nirkohan⢠offer?
Nirkohan⢠focuses on compact fitness equipment designed for everyday home training. Our collection includes resistance equipment, strength accessories, balance and core trainers, Pilates equipment, bodyweight training tools, and compact cardio products.
We favor equipment that can fit naturally into apartments, bedrooms, home workout areas, and other practical training spaces.
Do I need a dedicated home gym?
No. Much of the Nirkohan⢠collection is intentionally compact and designed around flexible home use.
Products such as resistance bands, fitness sliders, hand trainers, adjustable weights, and balance equipment can be stored between sessions, while larger items such as our compact stepper are designed to occupy considerably less space than traditional gym machines.
How do I choose the right equipment?
Start with the type of movement you want to add to your routine.
Resistance products can support strength and controlled training, while sliders and balance equipment are useful for stability and core-focused exercises. Compact cardio equipment is intended for movement and endurance-oriented sessions.
Individual product pages provide specifications and intended uses to help you compare options before ordering.
Are Nirkohan⢠products suitable for beginners?
Many products can be incorporated into beginner routines, while others offer adjustable or progressive resistance for different training levels.
Always review the instructions and specifications for the individual product. Begin at a comfortable intensity and use equipment only for its intended purpose.
Are there age recommendations?
Age guidance can vary by product. Several Nirkohan⢠fitness products are intended for teens aged 14 and above and adults, but customers should always check the information supplied with the individual item.
Minors should use exercise equipment only with appropriate adult supervision.
Does Nirkohan⢠guarantee specific fitness results?
No. Exercise results differ between individuals and depend on factors such as routine, frequency, technique, physical condition, and lifestyle.
Our products are fitness tools rather than medical products, and information on our website should not be interpreted as medical advice or a guarantee of a particular physical result.
How much does shipping cost?
Standard shipping within the United States is $4.99 for orders below $59.99.
Standard international shipping is $6.99 for orders below $59.99.
Orders with a qualifying merchandise subtotal of $59.99 or more receive free standard shipping.
When should my order arrive?
Orders normally require 2â5 business days for preparation before dispatch. During particularly busy periods, processing may take up to 6 business days.
Estimated transit times after dispatch are:
United States: 7â13 business days
Canada, United Kingdom & Australia: 9â15 business days
Other international destinations: 13â20 business days
These timeframes are estimates. Carrier operations, customs, holidays, weather, and destination conditions can occasionally affect delivery.
Will I receive tracking information?
When tracking is available for your shipment, details will be sent to the email address associated with the order.
It can take approximately 1â3 business days after dispatch for the carrier's first tracking update to appear.
If tracking has not updated for an extended period, your order is significantly beyond the estimated delivery window, or the shipment appears to be lost, contact service@nirkohan.com with your order number so we can review the available shipment information.
Can I change or cancel an order?
If you notice an incorrect address, product selection, or other order issue, email service@nirkohan.com within 12 hours of placing the order.
We will try to accommodate the request where possible. Once fulfillment has progressed or the parcel has been dispatched, changes and cancellations cannot be guaranteed.
Do you ship internationally?
Yes. International shipping is available to supported destinations shown during checkout.
International orders may be subject to customs duties, import taxes, or other government charges depending on the destination. Unless otherwise stated during checkout, these charges are separate from the Nirkohan⢠standard shipping fee and are the recipient's responsibility where applicable.
What if my equipment arrives damaged, defective, or incorrect?
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or materially different from the product ordered, contact service@nirkohan.com as soon as possible and include your order number and clear photographs showing the issue where relevant.
For visible shipping damage, we recommend contacting us within 72 hours after delivery so that we can review the condition of the parcel and product promptly.
After reviewing the request, we will provide an appropriate replacement, refund, replacement component, or return solution. Qualifying issues caused by shipping damage, product defects, or fulfillment errors will be handled at no additional return shipping cost to the customer.
Can I return my purchase?
Eligible products may be returned within 30 calendar days after delivery.
For a standard return, the equipment must remain unused and in its original condition with the relevant original packaging, components, accessories, and manuals included. Proof of purchase or a valid order number is also required.
To request a return, contact service@nirkohan.com and provide your order number, the item you wish to return, the reason for the request, and photos or videos where relevant.
Please do not send a return before receiving return instructions from our customer support team.
Who pays for return shipping?
For preference-based returns, including situations where you change your mind or no longer want an otherwise correct and undamaged item, the customer is responsible for the return shipping cost.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, Nirkohan⢠will provide an appropriate return, replacement, or refund solution at no additional return shipping cost to the customer.
Where should I send a return?
Please do not send returns directly to the Nirkohan⢠business registration address.
Email service@nirkohan.com first. Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Return locations may differ according to the product, destination, and fulfillment arrangement.
How are refunds issued?
Once an eligible return has been received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method within 5â10 business days after inspection and approval.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account. If more than 15 business days have passed since we confirmed your refund approval, contact service@nirkohan.com with your order number.
What payment methods can I use?
Available payment options are displayed during checkout and may include eligible credit or debit cards and PayPal where available.
The exact methods offered can vary according to location and the payment services available for your transaction.
How should I care for my Nirkohan⢠equipment?
Care requirements vary according to the product and materials. In general, keep fitness equipment clean and dry, store it appropriately between sessions, and regularly inspect resistance bands, connectors, moving components, handles, and contact surfaces for signs of damage or excessive wear.
Always follow the instructions supplied with the specific product.
What should I check before exercising?
Make sure the equipment is assembled or positioned correctly and that the surrounding area provides enough room for the intended movement.
Check the product for damage or loose components, observe applicable weight or resistance limits, and use a stable surface and appropriate footwear where required.
If you have questions about whether a particular exercise or fitness routine is appropriate for you, seek guidance from an appropriate qualified professional.
Still Need Assistance?
For questions about Nirkohan⢠products, orders, shipping, returns, refunds, or general store information, contact us using the information below.
Owner: Wu Jian
Phone: +86 17896447616
Customer Support Email: service@nirkohan.com
Legal Company Name: Shenzhen Xingxingyuan Technology Co., Ltd.
Business Address:
Room 617, Building A, Pengrunda Headquarters Building
No. 1 Sicheng Road, Yangmei Community
Bantian Subdistrict, Longgang District
Shenzhen
Nirkohan⢠is owned and operated by Shenzhen Xingxingyuan Technology Co., Ltd.
Please do not send product returns to the business registration address unless our customer support team specifically instructs you to do so.