RETURNS & REFUNDS
We want Nirkohan™ products to arrive as expected and be straightforward to purchase with confidence. If something is not right with your order, the following policy explains how returns, damaged items, exchanges, and refunds are handled.
30-Day Returns
Eligible products may be returned within 30 days after delivery. Returned fitness equipment and accessories should be unused, in their original condition, and include the original packaging, components, accessories, manuals, and other items supplied with the product.
Proof of purchase or a valid Nirkohan™ order number is required. Products showing signs of use, modification, improper handling, missing components, or damage occurring after delivery may not qualify for a standard return.
Starting a Return
Before sending anything back, contact:
Please include your order number, the product you wish to return, and a brief explanation of the request. Photos may be requested when the issue involves damage, defects, missing parts, or an incorrect item.
If the return is accepted, we will provide the applicable return instructions and return destination. When a prepaid return label is provided for your particular case, please use that label as instructed.
Do not send products to an address without receiving return instructions first. Unauthorized returns may be delayed or may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from the product ordered, contact service@nirkohan.com with your order number and clear photos showing the issue.
After reviewing the request, we will provide an appropriate replacement, refund, replacement component, or return solution. Qualifying issues caused by shipping damage, product defects, or fulfillment errors will be handled at no additional return shipping cost to the customer.
Items That May Not Qualify
Certain returns may be declined when a product has been used beyond reasonable inspection, altered, damaged after delivery, or returned with important parts or accessories missing.
Gift cards, if offered, are not returnable. Items specifically identified as final sale at the time of purchase may also be excluded from voluntary returns where permitted by applicable law.
These limitations do not restrict rights that cannot legally be excluded under applicable consumer protection laws.
Exchanges
If you would like a different eligible product or variant, contact our support team first.
Depending on product availability and the circumstances of the order, we may ask you to return the original product and place a separate order for the preferred item. This helps avoid delays caused by changing inventory.
Return Shipping Costs
For preference-based returns, including situations where you change your mind or no longer want an otherwise correct and undamaged product, the customer is responsible for the return shipping cost unless otherwise stated by our support team.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, Nirkohan™ will provide an appropriate return, replacement, or refund solution at no additional return shipping cost to the customer.
Please contact service@nirkohan.com before returning any product. Do not send a return until the applicable return instructions have been provided.
European Union Orders
Where applicable, customers purchasing online within the European Union may have statutory cancellation or withdrawal rights, including a 14-day withdrawal period for qualifying purchases.
Any mandatory consumer rights provided by the laws applicable to your purchase remain unaffected by this policy.
Refund Timing
Once an eligible return has been received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since we confirmed your refund approval, contact service@nirkohan.com with your order number.
Return Destination
Please do not return Nirkohan™ products to our business address without authorization.
The appropriate return destination and shipping instructions will be provided after your return request has been reviewed. Return locations may vary according to the product, order destination, and fulfillment arrangement.
For return or refund assistance:
Nirkohan™
Operated by Shenzhen Xingxingyuan Technology Co., Ltd.
Room 617, Building A, Pengrunda Headquarters Building
No. 1 Sicheng Road, Yangmei Community
Bantian Subdistrict, Longgang District
Shenzhen
Email: service@nirkohan.com